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Rant about auto parts suppliers

Started by blur911, Sep 29, 2026, 08:13 AM

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blur911

I ordered a wheel bearing, oil filter, and axle nut for my Honda from Partsavatar.ca, they've sat on the order for a week and haven't shipped it.  I ask and they can't give a date for it to  be shipped and can't cancel the order.  So I told them I'd inform as many customers as I can of their policy.   (they've been good so far, dunno is up with this order)

So, I go to Autopartsway.ca to see what they have and shipping times.  At checkout they now ask for a tip!  A freaking tip on an online order...I didn't order from them either.

Bridgecity

That's ridiculous (both accounts). 

I'm finding I'm buying more parts locally these days, with the odd order from Rockauto.  Shipping on some items can sometimes negate any savings from Rockauto.  I guess the same can be said for the Canadian suppliers also.
2026 Tundra, 2022 MDX

Firm

RockAuto really is the only reliable option of all those online only general parts suppliers. I use them quite a bit, especially if it's not urgent, and harder to find locally. That said, local options in the US are much stronger than in Canada...Most metro areas have a "mega hub" for at least a couple of the big-3 auto parts retailers that'll have just about anything you'd ever need - in stock.
I recently got a CPS for the SLK, and a starter for the LT1 Firebird, at my local AutoZone Mega Hub. 15 Minute drive beats waiting for a delivery, even if I pay a little more.
Current Fleet: 78 MGB, 81 380SL, 84 Camaro, 85 Trans Am, 96 Firebird, 96 Firebird Formula, 00 GMC Sonoma, 03 SLK320, 04 Maserati Spyder, 06 Escalade, 07 DTS, 10 XKR

dkazzed

I didn't have the warm and fuzzies about ordering from either AutoPartsWay or PartsAvatar. I'd rather support a local shop if I needed something more urgent than RockAuto. I've had some success with Amazon as well.

RRocket

Quote from: dkazzed on Sep 30, 2026, 11:54 AMI didn't have the warm and fuzzies about ordering from either AutoPartsWay or PartsAvatar. I'd rather support a local shop if I needed something more urgent than RockAuto. I've had some success with Amazon as well.

Same here. Been jerked around by both of them.

Have used Wrench Monkey. And when they've had the parts, they've been excellent. Would recommend.

blur911

Quote from: RRocket on Today at 07:30 AM
Quote from: dkazzed on Sep 30, 2026, 11:54 AMI didn't have the warm and fuzzies about ordering from either AutoPartsWay or PartsAvatar. I'd rather support a local shop if I needed something more urgent than RockAuto. I've had some success with Amazon as well.

Same here. Been jerked around by both of them.

Have used Wrench Monkey. And when they've had the parts, they've been excellent. Would recommend.

I think I've used them all at some point and also been pissed off with them all at some point.  Some are bad for taking orders of parts they don't have, so you have to wait for them to get it first.

Anyhow, my order has finally shipped today, going to be at least a week late from when they said it would arrive.

blur911

Quote from: dkazzed on Sep 30, 2026, 11:54 AMI didn't have the warm and fuzzies about ordering from either AutoPartsWay or PartsAvatar. I'd rather support a local shop if I needed something more urgent than RockAuto. I've had some success with Amazon as well.

Rockauto can kiss my ass until they get rid of Orange Hitler...

Fobroader

Quote from: blur911 on Today at 08:30 AM
Quote from: dkazzed on Sep 30, 2026, 11:54 AMI didn't have the warm and fuzzies about ordering from either AutoPartsWay or PartsAvatar. I'd rather support a local shop if I needed something more urgent than RockAuto. I've had some success with Amazon as well.

Rockauto can kiss my ass until they get rid of Orange Hitler...

I am in the same boat about most yank supplier, till the tangerine twatwaffle is no longer a thing, they can eat a richard!!!
2020 Toyota Tundra, 2021 Lexus GX460, 2018 Kawasaki Versys 300X, 2007 Artic Cat H1

dkazzed

The Mango Mussolini?

The last time I ordered from RockAuto was 2022. Honestly, it feels like my bicycles take more of money nowadays.