Zed's dead, baby

[Johnnymac]

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Let's hope it was just a minor inconvenience and not something you'll be worried about going forward.

Not terribly worried about the reliability of the car itself.

Very worried about dealing with incompetent stealerships who create problems rather than solve them.

Yeah this issue has nothing to do with the vehicle's reliability but fully on the ability of the dealership to do good work.

[RRocket]

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Let's hope it was just a minor inconvenience and not something you'll be worried about going forward.

Not terribly worried about the reliability of the car itself.

Very worried about dealing with incompetent stealerships who create problems rather than solve them.

Yeah this issue has nothing to do with the vehicle's reliability but fully on the ability of the dealership to do good work.

Caught the dealer in a very obvious lie today. Sigh....

During the original phone call to get the vehicle back in, I said the only 2 ways this happens is if the tech didn't top up the coolant OR there was a loose fitting and the coolant leaked out. Or both. Service advisor said the Tech insisted he "topped up" the coolant and it was full before the vehicle left.

Today they call me and say that the vehicle will be delayed because they don't stock that coolant and it's hard to get so we have to wait 2-3 days.

I then asked "How did the Tech top up the coolant with a coolant you guys don't stock?" Crickets...nothing but crickets was the answer.

Turns out there WAS a fitting that wasn't tight. So I was right on both counts, apparently: they did a poor AND didn't check the coolant.

Sigh....

[Firm]

. 

Let's hope it was just a minor inconvenience and not something you'll be worried about going forward.

Not terribly worried about the reliability of the car itself.

Very worried about dealing with incompetent stealerships who create problems rather than solve them.

Yeah this issue has nothing to do with the vehicle's reliability but fully on the ability of the dealership to do good work.

Caught the dealer in a very obvious lie today. Sigh....

During the original phone call to get the vehicle back in, I said the only 2 ways this happens is if the tech didn't top up the coolant OR there was a loose fitting and the coolant leaked out. Or both. Service advisor said the Tech insisted he "topped up" the coolant and it was full before the vehicle left.

Today they call me and say that the vehicle will be delayed because they don't stock that coolant and it's hard to get so we have to wait 2-3 days.

I then asked "How did the Tech top up the coolant with a coolant you guys don't stock?" Crickets...nothing but crickets was the answer.

Turns out there WAS a fitting that wasn't tight. So I was right on both counts, apparently: they did a poor AND didn't check the coolant.

Sigh....

LOL. wtf....just blatant incompetence coupled with BS-ing the customer.

[RRocket]

LOL. wtf....just blatant incompetence coupled with BS-ing the customer.

It makes no sense because I was made aware this was their first time with one of these. So all they had to say was "This is new to us and we missed something. Sorry! "

And that's it...there's nowhere else for this convo to go.

But instead they revert to the usual stealership BS excuses

[Johnnymac]

LOL. wtf....just blatant incompetence coupled with BS-ing the customer.

It makes no sense because I was made aware this was their first time with one of these. So all they had to say was "This is new to us and we missed something. Sorry! "

And that's it...there's nowhere else for this convo to go.

But instead they revert to the usual stealership BS excuses

That's exactly what's so annoying about it.  I have FAR more respect from someone who admits their mistake and tries to correct it.  But denying or dismissing you did anything wrong just compounds the issue to the point of not trusting the person/organization and viewing them as incompetent. 

I'd probably talk to the service manager and use this as a teaching moment, admitting you did something wrong is a much better way of gaining trust than denying when clearly you fucked up.

[Gurgie]

How busy is that dealership? I find that usually the service managers have sooooo many cars coming in & out in a day that they don't have the memory capacity to even remember what cars came in & what needed to be done. Not that that's an acceptable excuse, but more of an explanation

[RRocket]

How busy is that dealership? I find that usually the service managers have sooooo many cars coming in & out in a day that they don't have the memory capacity to even remember what cars came in & what needed to be done. Not that that's an acceptable excuse, but more of an explanation

It's a town of 100k people...so it can't be THAT busy?

They did call today and ask if they could keep it overnight and have Manager drive it around a bit from now until then just to be sure everything is OK.